FAQ (Frequently Asked Questions)
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be calculated when your order is processed and any adjustments will be made at that time. Shipping is non-refundable. Shipping options are: First Class Mail, Priority Shipping, Express Shipping or International Shipping. Standard First Class shipping is $1.00 per item (U.S.) unless stated otherwise. Please email if you need a price quote on shipping charges. Slightly higher shipping is for special items (example: books, plaques, mystery items) and are listed on that item's description information. For international shipping there will be a higher shipping charge.
Q: Do your cards come with a COA?
A: No, they do not which keeps the cost-per-card so reasonable and affordable. To send them out for a COA would make our costs significantly higher. Personally, I am not a firm believer in the process after having some items denied as authentic that I had signed in person. They offer an opinion which is not always consistent.
Q: Do you offer gift wrapping?
A: Yes! Gift wrapping was recently added to the website. Any order can have gift wrapping added to it for an additional charge of $2.00 per order.
Q: Is my information kept confidential by 5starautographs.com?
A: Yes indeed! 5starautographs will never sell any information to anyone. Your personal information is kept strictly confidential.
Q: I noticed a change in your web site design. What's up with that?
A: Great Question! On June 1, 2010 changes were made to 5starautographs.com with how the web site is being run and who is handling the design. I have a great friend working with me and she has updated the look and added the new graphics. We wanted to make the website more user friendly and created the new numbering system for you! My new partner is Mickie and she has had some super ideas with the sales specials and new categories that were added. Having help in running the web site gives me more time to shop for new merchandise and send for signatures to make 5starautographs.com a better place for you!
Q: Why is the refund policy 10 days?
A: When an item is returned for any reason it must be verified as the exact item that was shipped out originally to that same person. This is a time consuming procedure. Periodically photo files are purged for storage space on the computer so there is no longer a photo file for comparison.
Q: Do you have items that are not listed on 5starautographs.com?
A: Yes, yes and a big yes! If there is anyone that you would like to see listed please email (firstname.lastname@example.org) and every effort will be made to get that item listed if it is my inventory. Sometimes it may take a few days to locate a particular signature if I have it in stock. New items arrive daily and are listed whenever possible.
Q: Why did the price of an item change? Last week I saw a card listed for one price and today it is different. Why?
A: Sometimes the prices are adjusted on certain items. The reasons may be that the item's price was lowered for a sale, the signer may have recently passed away thus increasing the value of the card or an error was made when the card was listed a while back and was just noticed. When time allows we try to review older listings to make adjustments if needed. Sometimes the demand of a certain sport/player will affect the price...ex: recently became a Hall of Fame'r, Playoffs, Hot in the News, etc.
Q: How soon do you mail out an order?
A: All orders received are mailed out as quickly as possible, usually within 2 days after receiving payment. There may be an exception due to a holiday, weekend, or extenuating circumstance that would delay that another day or so. Living outside of the Cleveland area has it's moments in the winter with heavy snow or ice that would cause a delay for safety reasons.